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The Importance of being ?Quality? |
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Fundamentally everyone wants to be part of a quality organisation in fact people truly believe that they provide quality as standard, after all no one gets up in the morning and thinks "today I'm going to do a really bad job". The difficulty however is measuring that quality and demonstrating it to others.
It was the Japanese that started the quality measurement and demonstration of quality for organisations, which started to impact in the UK in the late 70's and early 80's when most large companies started life as a quality organisation by implementing ISO 9000, being the measurement of managerial processes and procedures, actually what quality means is, "Saying what you do and showing that you are doing it ". Hence documented procedures and inspections of some kind to check that the reality.
The real benefit of this is that it allows organisations to measure their effectiveness and make "measured" improvements against known data. Included in the "What we do" is always a process to fix problems and handle complaints or customer difficulties. So there is also an enormous benefit to customer and users of the organisation. What does it add up to though? Well quality organisations generally do better than those without the quality mark. For parish councils this is now becoming apparent. Some eighty quality Parish Councils are going to receive payments from the quality Parish investment fund, individual payments can be up to £10,000. The fund is backed by Department for Food and Rural Affairs (DEFRA) and the Countryside Agency, managed by the National Association of Local Councils
Non-quality Parishes are already missing out on extra funds, how long will it be before more and more available money goes only to Quality Parishes?
So it pays to be quality and quality pays.
A Local Channel website helps Parishes meet three of the quality parish criteria, it may not be such a chore to reap the benefits of quality Parish status.
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